If you're using an Android phone then, on opening the app for the first time after install, you will have been asked if you want to allow Parent Hub to have access to the device storage on your phone. On some Android phones it might ask for access to your media and files.
Access to storage (or media and files) is required in order for the app to download the letters and other documents that you've been sent. Don't worry, the app doesn't access any of your photos or files, it just needs this permission to download documents.
If you say No to this permission request then you'll find that documents don't download or open when you click on them.
No problem though - this is an easy one to fix. Just follow the steps outlined below:
- Open your Settings app.
- Scroll to the Applications section, and select Application Manager.
- Scroll down the list and select Parent Hub.
- Tap on Permissions.
- Turn the Storage permission ON.
You should now be able to download your letters in the Parent Hub app.
Please note: Not all Android phones operate in the same way and so the instructions above might not be quite right for your particular phone. If that's the case, then a quick Google of how to turn storage permission on on your device should do the trick.
If you have storage permissions ON and you still can't download documents then it may be that you don't have an appropriate document viewer installed or enabled.
To see if this is the case, check out this article: I can't open Word documents on my Android phone.