The Direct Message (DM) feature within Parent Hub is used for sending messages to the contacts of specific students.
DMs can be personalised with Custom Tags and so, for this reason, a copy of your message is created for EACH student to EACH parent. This means that a parent with 2 children would receive the message twice - provided you'd selected both students, of course!
And if you send a Direct Message about every student in the school, a parent who has 3 children in the school will receive 3 copies of the message.
1. Are Direct Messages always sent as text messages (SMS)?
No - Direct Messages are sent the same way as other messages in Parent Hub, i.e. we'll always try to deliver them by app where possible, unless you instruct us otherwise, and only use SMS or email to reach those parents who've not yet downloaded the app.
2. Can parents reply to my Direct Messages?
No - Direct Messages are currently one-way.
3. Are Direct Messages private?
Yes - we'll only send Direct Messages to verified parents on the app, or by text message or email using the details from your MIS, and only to contacts with parental responsibility.