Whenever a new message comes in from your child's school you should receive a notification on your iPhone, just like you do with for a new text message, iMessage or WhatsApp.
If you're not receiving notifications, then you may have them switched off. To check this and turn them on on your iPhone, just follow the steps below.
Not on an iPhone? Check out our Android guide instead, HERE!
The Notifications screen should look like the screenshot, below.
Parent Hub not listed in the Notifications menu?
If you have the app installed but there's no entry for Parent Hub in the notifications menu, then you'll need to 'kill' the app session. You do this by double tapping your phone's home button to reveal a view of the apps currently active on your phone. Find the Parent Hub app in this list and swipe it upwards to kill the session.
Reopen the app afterwards and you should be prompted with a pop-up to turn on notifications.
Still not receiving notifications?
If you've done all of the above and you're still not receiving notifications then an old fashioned delete and reinstall should do the trick. Once you reinstall the app from the App Store there's no need to create a new account. Instead, just login with the one you already have.
After logging in, watch out for the prompt that asks you if you want to enable notifications and be sure to accept!
STILL not getting them?!
If deleting and reinstalling doesn't work then something's gone wrong and you'll need to get in touch with us so we can help. Just drop an email to firstname.lastname@example.org and a member of our support team will be in touch.