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I'm not receiving emails from Parent Hub (for Hotmail, Outlook and Live accounts)

Support
Updated

If you're not receiving emails from Parent Hub or your child's school and you have a Hotmail, Outlook or Live account, this guide provides a few things you can try to help ensure that our emails are delivered to you.

 

Check Parent Hub isn't on your Blocked senders lists

  1. Log in to Outlook online: https://outlook.live.com

  2. Select the settings icon Settings (in the top right) to open the Quick Settings panel.

  3. Scroll down to the bottom of the Quick Settings and choose View full settings.

  4. Select Email, and then select Junk email.

    A screenshot shows the Junk email window in the Mail area of Settings.

  5. If you see our email address (noreply@parenthub.co.uk) listed under Blocked senders, select it and then Remove The Remove icon > Save.

  6. Check the Blocked Domains section below Blocked Senders. If you see our domain (parenthub.co.uk) listed there, select it and then Remove The Remove icon > Save.

  

Add Parent Hub to your Safe Senders list

We recommend that you add Parent Hub to your Safe Senders list. Email from contacts in your Safe senders list should never go to the Junk Email folder.

  1. Log in to Outlook online: https://outlook.live.com

  2. Select the settings icon Settings (in the top right) to open the Quick Settings panel.

  3. Scroll down to the bottom of the Quick Settings and choose View full settings.

  4. Select Mail, and then select Junk email.

    A screenshot shows the Safe senders area of the Junk Email settings in Mail in Settings for Outlook.com.

  5. Scroll down to the Safe senders section, enter the following email address and then select Add > Save.

    • noreply@parenthub.co.uk

  6. Scroll down to the Safe mailing lists section, enter the following email address and then select Add > Save.

 

Report the problem to Outlook support

If you've checked your blocked senders, added us to your safe senders and STILL aren't receiving emails from Parent Hub, then this will need to be reported to Outlook's support team.

  1. Click here: https://support.office.com/en-us/home/chat?ContactUsExperienceEntryPointAssetId=40676ad0-c831-45ac-a023-5be633be798

  2. Enter the following in the text box: "Not receiving email from noreply@parenthub.co.uk" and click Get Help.

  3. Click Talk to an Agent to start a live chat session with a Microsoft support person and tell them that you're not receiving emails from noreply@parenthub.co.uk.

 

 

 

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