Troubleshooting for Parents
This is where you'll find articles relating to common issues that parents may experience when using the Parent Hub app.
- I'm not receiving emails from Parent Hub (for Hotmail, Outlook and Live accounts)
- I can't enter my passcode/PIN on my Android phone
- I'm not receiving notifications on my Android phone
- I'm not receiving notifications on my iPhone
- I can't open Word documents on my Android phone
- My Android app is stuck with a message saying the database is updating
- I can't open attachments (letters or documents) on my Android phone
- I can't find the app on my iPad
- I haven't received a password reset email