If a parent has signed up to the app but hasn't used it for a while, they might be missing out on the posts you've sent recently.
We highlight any contact who's not used the app for 30 days or more in the Admin > Parent Support. Just tap View Issues to find out who they are, and when they were last in the app.
We recommend sending them an SMS instead - check out the guide below:
As always, if the parent reports a problem that you don't know how to deal with, just send it to us at email@example.com and we'll be happy to help.