If a parent has signed up to the app but hasn't used it for a while, they might be missing out on the posts you've sent recently.
We highlight any contact who's not used the app for 30 days or more in the Parent Support section. Just click 'Fix these issues' to find out who they are, and when they were last in the app.
We recommend sending them an SMS instead - check out the guide below:
As always, if the parent reports a problem that you don't know how to deal with, just send it to us at firstname.lastname@example.org and we'll be happy to help.