How to resolve issues with duplicate mobile numbers in your MIS
This section displays contacts that share a mobile number with someone else in the MIS. This can happen for three reasons:
1. Two different contacts share the same mobile number
Parent Hub identifies contacts based on their mobile number. If two or more contacts share the same number, we can't verify their identity, and they'll see error "PV1" in the app.
The good news is it's a simple fix!
1: Tap 'View issues' on the box displaying 'Contacts with duplicate mobile number' from the Healthcheck page
This will load a screen displaying all the affected contacts and their students.
2: Click on the Mobile Number column header at the top of the table
This will list the matching mobile numbers together, allowing you to spot any duplicates under one another.
3: Update the relevant mobile phone records in your MIS
Try to find a unique mobile number for each parent, or remove it from one of them. TIP: if a family has only provided 1 mobile number, you could store it as a mobile against the 1st parent, and a home/work number for the 2nd, thus avoiding the conflict!
2. Siblings aren't sibling-linked (applies to Integris MIS)
Because Integris keeps a separate copy of a contact for every child they have in your school, we use the sibling link to put the family together.
The good news, again, is we make it easy to spot in Parent Hub so you can resolve it in Integris.
1: Tap 'View issues' on the box displaying 'Contacts with duplicate mobile number' from the Healthcheck page
This will load a screen displaying all the affected contacts and their students.
2: Click on the Contact Name column header at the top of the table
This will sort the entries alphabetically, allowing you to spot any duplicate contacts listed under one another.
3: For each duplicate, click on the number within the grey circle in the Students column
This will identify for you the children that need to be sibling-linked in Integris.
4: Link the students in Integris
In the family section, update the sibling link in Integris. Check to make sure that this applies to each child in the family - i.e. Sibling A is linked with Sibling B, and Sibling B is linked with Sibling A.
3. There's more than one copy of a contact (applies to all other MIS)
When younger siblings join your school, you might find you end up with more than one copy of a parent or carer in your MIS. Most MIS providers offer tools to help you spot and resolve these issues, but in case they missed any, Parent Hub's Healthcheck will pick them up.
1: Tap 'View issues' on the box displaying 'Contacts with duplicate mobile number' from the Healthcheck page
This will load a screen displaying all the affected contacts and their students.
2: Click on the Contact Name column header at the top of the table
This will sort the entries alphabetically, allowing you to spot any duplicate contacts listed under one another.
3: For each duplicate, click on the number within the grey circle in the Students column
This will show you the name of the student(s). Click on the contact's name to see whether they're signed up on the app for this particular student.
4: Resolve the duplicates in your MIS
This could involve manually removing a contact, or merging them if your MIS offers this facility. If a parent is already registered on the app, we'd recommend keeping that copy and removing or merging the other(s). This way the parent will stay registered on the app and won't need to change a thing!
After updating your MIS, please wait overnight for the change to take effect, or sync your data live if supported for your MIS.
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