Students who have no Priority 1 contacts

Sometimes called the 'emergency ranking', a contact's priority lets Parent Hub know who to text or email when you need to reach a parent who doesn't yet have the Parent Hub app.

Each student in your MIS usually has a priority 1 and a priority 2 contact. Some families may have both parents listed as priority 1.

Making sure each student has at least one priority 1 contact is usually the quickest fix for:

• Students who show up in red when I send a Direct Message
• Parents who don't receive text messages or emails even though they have a mobile number / email address.

Remember to wait 24 hours for Parent Hub to sync with your MIS after making this change, or sync your data live if supported for your MIS.

Related articles

Identifying issues with parent data in your MIS