Students who have no Priority 1 contacts

Sometimes called the 'emergency ranking', a contact's priority lets Parent Hub know who to text or email when you need to reach a parent who doesn't yet have the Parent Hub app.

Each student in your MIS usually has a priority 1 and a priority 2 contact. Some families may have both parents listed as priority 1.

Making sure each student has at least one priority 1 contact is usually the quickest fix for:

• Students who show up in red when I send a Direct Message
• Parents who don't receive text messages or emails even though they have a mobile number / email address.

Remember to wait 24 hours for Parent Hub to sync with your MIS after making this change. If you're in a hurry please email support@parenthub.co.uk or call 0161 202 4141 so we can quickly run a manual sync for you!

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Identifying issues with parent data in your MIS