Managing staff permissions

Out of the box, Parent Hub comes with two roles: Basic and Admin.

Admin users have full access to all parts of the platform. There is no limit to the number of Admin users you can have, but with great power comes great responsibility! For security, you should try to restrict admin-level access unless it’s needed.

Basic users can create their own channels, post messages in other channels where they are a contributor, and apply templates created by Admin users.

Admins can grant extra permissions to Basic users, for example to allow them to use One-way Messages and Chats. In the table below, we’ve called these optional permissions.

To save time, you can assign sets of permissions known as custom roles . We cover these in more detail here.

How does it work?

Feature permissions – like Chats and One-way Messages - have different levels, ranging from no access, right through to full management of this area.

Admin privileges affect the whole platform. For example, the ability to change sending settings to include SMS or email.

For each Parent Hub staff member, you can choose which feature permissions level and which admin privileges to assign. In Admin > Staff Accounts, click Actions > Edit Additional Permissions to make changes.

Feature Permissions

Chats

Level 1: no chat permissions
This user cannot create new chats. They can only view chats they’ve created previously, and any chats where they have been assigned a role by another user.

Level 2: create chats
This user can create chats about any student but can only view their own chats and chats where they have been assigned a role by another user.

Level 3: view all chats
This user can view all chats. They can only manage or contribute to their own chats and chats where they have been assigned a role by another user.

Level 4: manage all chats
This user can view and manage all chats.

One-way Messages

Level 1: no one-way message permissions
This user cannot create new one-way messages and can only view one-ways they’ve sent or scheduled previously.

Level 2: create one-way messages
This user can create one-way messages about any student but can only view their own one-ways.

Level 3: view all one-way messages
This user can view all one-way messages, but can only manage their own.

Level 4: manage all one-way messages
This user can view and manage all one-way messages.

Admin Privileges

Sending Settings

Manage default sending settings and edit selected contacts.
This user can control the default settings for SMS and email and edit the selected contacts at the point of sending. Note: this applies only to sending features that are accessible to the user.

We've created a reference guide so you can check the permissions for each user level:

The account representative is the person who set up or manages the connected payment account. This is usually the headteacher or school business manager.

Channel Admins

Channels have an extra bit of control, because within a Channel you've got Channel Admins, who have control over that particular channel, even if they don't have Admin access anywhere else in the school. If you're a Channel Admin, you'll see a white shield in a purple block in main Channels table:

As always, if you've got a question or you'd like a hand with staff permissions, please get in touch on support@parenthub.co.uk or 0161 202 4141.