How to set up SMS and email sending for additional parents

Sometimes you’ll need messages about a student to be sent to both parents. In this guide, we’ll show you how to manually set up SMS and email sending for additional contacts.

1. First navigate to the ‘Manage Sending Defaults’ page by clicking Admin > Contacts.
2. Then tap ‘Manage Sending Defaults’.
3. You’ll find anyone who doesn’t yet have a sending preference in the ‘Contacts without a default’ tab.
4. Search for a contact by typing their name, or their child’s name, in the search box.
5. Once you’ve found them, click the SMS icon to set text messaging as the default. You can choose how long you want this default to apply – 'always' or just 'until' they download the app.
6. You can apply changes one contact at a time, or all at once using the 'Apply All' button at the top of the table. 
7. As the changes take effect, the selected contacts will move into the ‘Contacts with a default’ tab.
8. A new ‘manually assigned’ pill will appear in the top left panel, to indicate you’ve made a manual addition.
9. Changes will be stored when you click Save, or Save & Exit.

You can set up sending defaults automatically according to contacts’ priority. Just check out our guide: How to set up SMS and email for priority 1 contacts.